TSB Living Black Metal Triple Bunk Bed with Bonnell Mattress Combo
$577.79
Seller Don't Pay $129
Sold and delivered by TSB Living (NZBN 9429030951341)
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Welcome to TSB Living, one of New Zealand’s most exciting, innovative and low-priced store.
With thousands of retail products online including the following categories; home and living, lounge, bedroom, outdoor & office furniture, pet care & toys, sports & travel, auto & tools, electronics, gifts & novelty, baby & kids, and much more, our goal is to bring you the shortest search path to you finding and purchasing your desired product. Since our establishment in 2011, we have grown to nearly 10,000 square meters in warehousing, multiple locations, carrying over 2,000 product lines and increasing our importing and manufacturing in excess of 200 containers a year.
The trick to our success to date is simple, consisting of three key components:
1. People – Our staff and our customers are key to our success. Happy staff keeps our customer centricity high and those customers continue to come back and also recommend us to others.
2. Product Quality – We have a range of products manufactured in various parts of the world. We thoroughly check the quality of our goods, working only with reliable suppliers so that you only receive the best quality product. We keep up with Innovative models, exciting styles, different product lines and most importantly the best quality to match your budget.
3. Price – Our products are of exceptional value as a result of controlled operational overheads and direct sourcing from manufacturers – we don’t have any middlemen through our supply chain process, therefore we are able to pass the savings on to you!
We at TSB Living believe in high quality and exceptional customer service, but most importantly, we believe shopping is a right, not a luxury, so we strive to deliver the best products at the most affordable prices. We offer and have been praised for excellent service from our customer service team in which they can answer all your inquiries pre or post your sale.
TSB Living is a dedicated supplier of high-quality products with reasonable prices.
At TSB Living, we strive to ensure that you have a pleasant trade, if you are not satisfied for any reason, we'll do our best to get things fixed really quickly.
For peace of mind, most of our products come with a 1 year warranty (return to base). Some products may have extended or limited warranty, please contact us for more information.
If your purchase arrives damaged, faulty or does not work as it should, please contact us for assistance.
- Please retain the original packaging & invoice
- You will be requested for accurate description of the fault via email and photos/videos where required
- This will help us and our supplier's/couriers assess the fault or damage and offer the best possible resolution
- We will validate the return and our team will guide you towards a drop off at our nearest branch or organize courier pick up
- On return, we will assess the fault/damage, to approve the claim. Please allow 2-3 working days
- We will work with you to organize a replacement or a refund. In some instances we can have parts swapped or partial refunds processed by mutual agreement.
If your purchase becomes faulty over a period of time, please contact us with a copy of your invoice.
- You will be requested for accurate description of the fault via email and photos/video where required.
- This will help us and our supplier's assess the fault or damage and offer the best possible resolution
- TSB Living may elect to offer repair or replacement based on the nature of the fault
- Our team may request for the unit to be dropped off at the nearest branch, depot or couriered back to us
- Products that require 3rd party or technical support will take approx 5-10 working days
- Where possible we may offer parts to aid with the product's use or a partial refund
- On having the issue fixed, the product can be picked up or couriered out.
- Please contact our customer care team with a copy of your invoice within 14 days of your purchase
- The product must be in mint condition, unopened in it's original packaging
- Original shipping and return shipping will be at buyer's cost. The return courier is at the transit risk of the buyer.
- On our team's assessment of the return to be 100% suitable for resale.
- Please note we do not accept change of mind returns on mattresses, toppers and related products due to health and hygiene reasons.
- Flat pack furniture once opened cannot be returned back under this clause.
- Please note for change of mind returns which are not in original packaging / returns that are not found to be faulty a 15% restocking fee will be applicable.
We stand behind all our products. All of our products carry a 12 month warranty (return to base) if not specially stated. We will fix or replace the faulty products. Refund will be given only if a replacement is not available. Warranties are not transferable beyond the original buyer. Shipping fee is not refundable. Warranty does not cover unauthorized repairs, incorrect assembly, misuse, abuse or use of a product for which it was not designed. Warranty does not cover if your purchase was used for business/commercial purpose.
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
