Terms & Conditions

Complaints

If you have a complaint, please let us know. We welcome your feedback as an opportunity to improve our business and customer service.

You can make a complaint by:

• Contacting us via the Help Centre

When making a complaint, please let us know the following information:

• Your Name and Email Address
• A brief description of the issue
• Order number, the product name and serial number, if applicable
• Date of purchase

We will respect our customers’ privacy in relation to any personal information given to us.

KOGAN AUSTRALIA PTY LTD T/A Dick Smith
ABN: 53 152 570 351
KOGAN HK LIMITED T/A Dick Smith Electronics
Company registration number: 1659337
ABN: 51 158 959 794