Extended Care Terms And Conditions
The purchases you make are long-term investments - so why not invest in long-term protection?
Our Extended Care plans are the best way to protect your brand new goodies for the long haul.
Extended Care doesn’t just extend the protection of your new product. For sales after 01/03/2019, it also includes priority support and service, as well as covering you for mishaps such as accidental drops and spills!
Extended Care Terms and Conditions (for sales from 01/09/2019 onwards).
Why Choose Extended Care?
If your product is accidentally damaged by spills or drops, you’ll be covered for up to 12 months for repairs and replacements. A service fee may appliy. Only valid for Extended Care purchased after 01/03/2019.
Direct Phone and Email Support
Contact us on the details in the Terms and Conditions brochure above for specialist assistance Monday to Friday. New Zealand extended care customers can phone (09) 950 8409. Please note this number is only for customers who have purchased extended care.
Parts and Labour Cover
If you have a valid claim under your Extended Care plan, you’ll be covered for the cost of parts and labour required to repair your product to normal working order. All assessments and repairs will be carried out by an Authorised Repair Agent.
Freight and Repair Fees Covered
If you have a valid claim under your Extended Care plan, you’ll be covered for the freight and repair fees required to send your product to our Authorised Repair Agents and back to you.
On-site Collection for Big Appliances
If your big screen TV or appliance is too large to be sent return paid by post, we'll arrange on-site courier collection for you.
If you decide to sell your product while covered by Extended Care, you can transfer the plan over to the new owner.
Extended Care Purchased Before 01/09/2019
For T&Cs for Extended Care purchased from 01/03/2019 to 31/08/2019, please see Extended Care Terms and Conditions For Sales between 01/03/2019 to 31/08/2019.
If you are looking for your T&Cs for Extended Care purchased prior to 01/03/2019, please see Extended Care Terms and Conditions For Sales Prior to 01/03/2019.