Ray Tech

Sold and delivered by EXCEEDING INTERNATIONAL LIMITED (NZBN 9429030810860).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

General Store Information

Raytech specialises in refurbished phones and tablets, mobile accessories, and professional device repairs. With over 20 years of industry experience, our team is highly skilled in product selection, sourcing, and quality control. We maintain strong first-hand supply channels and operate a large warehouse to ensure stable stock and competitive pricing.

Our mission is simple: provide the highest quality products at the best possible prices.

All refurbished devices undergo a comprehensive 45-point inspection and must meet strict quality standards, including a minimum of 80% battery health.

In addition to devices, we stock a full range of brand-new accessories and replacement parts.

We are also proud of our fast, reliable, and professional repair services, backed by years of technical expertise and a strong customer satisfaction track record.

Return Policies

Returns (Change of Mind):

Within 7 days of purchase: Full refund if unused and in resalable condition (original packaging intact, no damage/missing parts).

7 days to 6 weeks: 80% refund (unused, resalable condition)

6 weeks to 3 months: 50% refund (unused, resalable condition)

After 3 months: No refund.

Faulty Products:

Report within 7 days of delivery for full refund. Follow brand-specific return procedures.

Conditions:

All returns require approval. Contact us first for a Return Authorization.

All items undergo testing/verification before reund is issued.

Items must be undamaged, complete, and resalable. Opened packaging is allowed if the product is unused.

Shipping fees are non-refundable. Return shipping costs are your responsibility

Shipping & Warranty Policies

Raytech Shipping Policy

Delivery Timeframes

Once your order is processed, you will receive an automatic email with your order number for tracking and reference.

No shipping or processing on weekends or public holidays.

Typical delivery timeframe: 1–2 working days after dispatch.

Please note: High order volumes may cause delays. If so, we will contact you directly.

Once dispatched, delivery delays caused by the courier are outside our control. We will still assist with tracking and resolving issues wherever possible.

Raytech Warranty Policy

Warranty Coverage

Laptop Screens: 1 year

MacBook & Phone Screens: 3 months

Batteries: 6 months

Adapters: 1 year

Keyboards: 1 year

Repairs: 3 months (covers workmanship and parts used in the repair)

Refurbished Devices: 6 months

New Devices: 1 year

Other Components/Parts: 3 months

Warranty Terms

Covers manufacturing defects in materials or workmanship.

Does not cover accidental damage, liquid damage, improper installation, or misuse.

Proof of purchase is required for all warranty claims.

Warranty period begins on the purchase date.

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.