OEM AUDIO

Sold and delivered by OEM AUDIO LIMITED (NZBN 9429037822118).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

General Store Information

OEM AUDIO is 100% NZ owned | Selling direct to the public and wholesaling throughout Australasia. When looking for a legitimate reputable business, established in NZ before the EV-rebate scheme was launched, selling WorkSafe-compliant products consider OEM Audio Ltd. Paul O’Connor and his OEM Audio team have been serving the trade and public since 2009. 

Return Policies

Change of Mind

If you no longer wish to keep the product, please contact us.

Personal Audio such as headphones and earbuds are not returnable for change-of-mind reasons due to hygiene issues.

All approved returns must include documentation regarding any issue and customer details.

Any products returned to us without the sender and problem details will be shipped back to the sender without resolution.

The product must be packaged with sufficient protection to ensure it is not damaged during transit.

Returning Parcels

The returns window is 7 days. If you mail or ship the product in for assessment, you must:

• ensure the product is packaged properly
• attach a letter detailing the issue
• prepay all shipping charges
• include proof of purchase of the product and the purchase date

Please download and include a returns form to minimise delays

Please do not send any products to our PO Box address.

All extra postage costs incurred in a non-warranty return shall be covered by yourself.

Products returned to us without documentation will not be assessed.

Shipping & Warranty Policies

Warranty Information

At OEM AUDIO Limited we stand behind our products and offer a warranty with all products bought from us on the terms set out below.

Your rights under this warranty are in addition to any additional rights you may have under the Consumer Guarantees Act 1993.

1. Interpretation
1. In this document:
   
1. “Business Days” means any day of the week which we are open for business and trading, either in store or via our website.
2. “CGA” means the Consumer Guarantees Act 1993.
3. “Goods” means the products that are supplied by us to you.
2. References to “we, our or us” means OEM Audio Limited and references to “you or your” means you as the customer.
3. A reference to any legislation includes that legislation as amended or substituted and includes any regulations made under that legislation.
2. Warranty
1. Unless an exception applies under clause 3, if you identity a fault with your Goods during the relevant warranty period for the Goods, we will:
   
1. repair the Goods If the fault can be remedied within a reasonable time; or
2. replace the Goods with the same product If we cannot repair the Goods within a reasonable time;
3. provide you with a refund of the purchase price if we cannot replace the Goods with the same product
2. The warranty periods for the Goods are as follows:
   
1. Lumina Audio multimedia units – 2 years
2. EV Power wall chargers – 3 years
3. EO Wall Chargers/Charging Pillars – 3 years
4. Ecolink Wall Chargers – 3 years
5. EV Power portable charging cables – 2 years; and
6. EV Power charging leads – 2 years.
3. The returned Goods will be assessed within 5 Business Days. We will contact you with the results of our inspection. If you haven’t heard from us, please contact us. You must enclose contact information otherwise communication and assessment will be delayed.
3. Exceptions
1. Goods that have been self-installed rather than by us or one of our recommended installers void their warranty.
2. Lumina Audio and EV Power products bought second-hand have no warranty but please still contact us as we may be able to repair the Goods for you.
3. The warranty does not cover damage caused to the Goods (or any of their components) by:
   
1. self-installation
2. improper installation or use,  such as charging a vape/e-cigarette
3. a failure to use the Goods in accordance with their instructions
4. a failure to service the Goods in accordance with their instructions
5. improper connections with peripherals
6. external electrical faults
7. accident
8. disaster
9. incompatible or unauthorised software updates
10. modifications to the Goods not approved in writing by us
11. misuse; or
12. abuse.
4. Goods damaged in transit
1. If any Goods arrive damaged, please contact us within 24 hours of delivery. We will arrange to have the damaged Goods returned to us and we will either repair or replace the Goods or refund the purchase price to you. This will be our decision, but we will discuss the matter with you first.
2. If the Goods arrive damaged, you must return them to us in the same condition that you received them in with all original packaging, together with all packing slips.
5. EV Power
1. Please read every page of your user manual carefully before using your EV Power product for the first time. EV Charging products transfer significant amounts of electrical energy and therefore EV charging has a significant risk associated with it.
2. If the Goods are not working, please talk to us first and do not open the product.
3. You will receive information as to how to service the Goods.
6. Customer Service
1. We will:
   
1. provide Goods that are fit for purpose
2. ensure Goods meet all safety standards as set by New Zealand law
3. provide written instructions outlining safe care and use of EV Power EVSE
4. provide information relating to the safe use and care of EV Power products online
5. provide customer assistance Monday to Friday, 8:30 am to 5:30 pm
6. meet our obligations under the Fair-Trading Act 1986; and
7. meet our obligations under the CGA3

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.