Luxaano

Sold and delivered by Luxaano (NZBN 9429051963866).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

About Us

At Luxaano, we’re passionate about discovering and sharing high-quality products that make life easier, homes more beautiful, and parenting simpler. What started as a small personal collection of useful and trusted items—shared among friends and family—has grown into a curated online store offering the best in baby care, home improvement, and lifestyle essentials.

Every product at Luxaano is carefully selected for its quality, safety, and value. From baby cribs and swings to home décor and everyday essentials, we aim to bring practical and stylish solutions that improve daily living.

Our mission is simple — to help customers in New Zealand find unique, reliable, and affordable products they can trust for their homes and families.

Return Policies

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email:

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days
• The goods are in the original packaging
• The following goods cannot be returned:
• The supply of goods is made to your specifications or clearly personalized.
• The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

At Luxaano, your satisfaction is our priority. If you're not happy with your purchase, we gladly accept returns and exchanges under the following terms:

Eligible Countries

Currently Accepting Returns From: New Zealand

Returns & Exchanges

Returns Accepted: Yes — for both defective and non-defective products

Exchanges Accepted: Yes

Eligible Condition: Items must be new, unused, and in their original packaging

Return Window: Within 7 days of receiving your order

Return Process

Return Method: By mail

Return Address:

Luxaano

42 Lambeth Crescent

Redwood, Christchurch 8051

New Zealand

Return Label: A free return label is included in your package

Restocking Fees: None

Refund Timeline: Refunds are processed within 5 business days of receiving your return

Important Notes

You are responsible for the cost and risk of returning the item to us.

We highly recommend using a trackable and insured shipping service to avoid any loss or damage during transit.

Refunds cannot be issued without the actual receipt of the returned item or valid proof of delivery.

Shipping Information

We process and dispatch all orders within 1–2 business days after payment confirmation.

Delivery within New Zealand usually takes 3–7 business days, depending on the location.

All orders are shipped with tracking details for your convenience.

We offer free or discounted shipping on selected items within Christchurch and nearby areas.

Warranty Policy

All products come with a 12-month warranty covering manufacturing defects.

The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

If you receive a faulty or damaged item, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund as per Kogan’s policy.

Returns & Exchanges:

Returns are accepted within 14 days of delivery if the product is unused and in its original packaging.

Buyers are responsible for return shipping unless the item is faulty or incorrect.

We always aim to provide a smooth, reliable shopping experience — your satisfaction is our priority.

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.