Emutree Group

Sold and delivered by EMUTREE GROUP PTY LTD (ABN 69 660 697 727).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Return Policies

For Change of Mind Returns, goods must be:

• Returned within 14 days of taking delivery of the product(s)
• Returned in their original packaging along with all included accessories
• New condition and suitable for resale
• Not have been damaged during the customer's possession up to where the seller receives the product

The customer bears the risk and cost of the return, including return postage.

If the returned goods do not meet the criteria set out in this policy, the goods must be sent back to the customer at the customer's cost. 

Exclusions

The following are not covered by the Change of Mind Policy but can be accepted at the seller's discretion:

• Large and/or Bulky Appliances and Furniture. Typically considered "two man lifts"
• Cosmetics, Beauty & personal care products (where packaging or hygiene seal is broken or tampered with)
• Perishable Goods & Food items
• Some Pantry Products
• Some Jewellery orders
• Adult toys/sexual health products

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.