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Why Choose Extended Care?

Why Choose Extended Care?

The purchases you make are long-term investments - so why not invest in long-term protection?

Our Extended Care plans are the best way to protect your brand new goodies for the long haul.

Extended Care doesn’t just extend the protection of your new product. It also includes live technical assistance, priority support and service from the people who know your product best...us!

Why Choose Extended Care?


Live Technical Support

Contact us for free technical support Monday to Friday 8am to 8pm (AEST), or contact us on the weekends between 10am and 6pm.


General Troubleshooting

If you're having any issues with your product, our Technical Support team will promptly assist you with any questions you may have.


Parts and Labour Cover

If you have a valid claim under your Extended Care plan, you’ll be covered for the cost of parts and labour required to repair your product to normal working order. All assessments and repairs will be carried out by an Authorised Repair Agent.


All Freight and Service Fees Covered

If you have a valid claim under your Extended Care plan, you’ll be covered for the freight and service fees required to send your product to our Authorised Repair Agents and back to you.


On-site Warranty Collection for Big Screen TVs and Air Conditioners

If your big screen TV (42” or larger) or appliance is too large to be sent return paid by post, we'll arrange on-site courier collection for you.


Transferable

If you decide to sell your product while covered by Extended Care, you can transfer the plan over to the new owner.


No Lemon Policy

If your product requires more than three separate and distinct repairs under your Extended Care plan, we’ll replace it with a like for like product.


Automatic DOA Replacement

If your product is dead upon arrival, we'll arrange for an immediate replacement to be sent to you.

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