search account giftcard shopping-cart plus arrow-right checkmark paypal

Dick Smith Returns Policy

Change of Mind Policy

  1. At Dicksmith, we stand behind Our product! That's why we offer a 14 Day Change of Mind Guarantee on all our Dicksmith Exclusive Brands:
  2. Exclusive Brands

    Dicksmith, Kogan, Komodo, Bubbli, Certa, Ovela, Cookmaster, BellaVita, Fortis, Vostok, Scharfen, Pestill, Ergolux, Orbis, Estelle and Kromo branded products.

    Some of these products can’t be returned - usually due to health and safety reasons. If so, this is specified in the product listing.

    If the Product is not one of the Kogan Exclusive Brands, the Change of Mind Policy doesn’t apply.

  3. Subject the rest of this policy, if for any reason you are unsatisfied with your purchase of a Dicksmith Exclusive Brand product, you can contact us within 14 days of taking delivery and return the product. You will then receive a store credit for the purchase price of your product (excluding the initial delivery charges as set out in your order confirmation email).
  4. Products must be returned in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product.
  5. You must notify us via the Dicksmith Help Centre within 14 days of taking delivery of your product and request a return under this policy.
  6. If there is no proof of the delivery date it will be assumed to be 3 business days from the date of dispatch of the product.
  7. The product must be returned to us within 10 business days of your request to return your product.

Create your free Dick Smith account

Create your free Dick Smith account

Already have an account? Log In

By clicking Create Account (or signing in with Facebook, Google or Paypal), you agree to the Dick Smith Terms & Conditions and to receiving marketing communications from Dick Smith. Remember, you can unsubscribe at any time.