Are Australian or international models different in any way?
International models are brand new, genuine products. You may notice minor differences when compared with models purchased locally, however, all international models are supplied with an Australia/New Zealand compliant generic charger and are suited for use in Australia/New Zealand.
Why are prices so low?
Being an online-only retailer allows us to cut unnecessary costs and keep costs down. We’re able to bypass agents, importers, wholesalers and distributors that are usually part of the retail process. By cutting out these expensive middlemen, we can pass the savings onto you, where they belong! It also means that we avoid the costs involved with running bricks and mortar stores, resulting in even bigger savings for you.
Will delivery take longer?
Product delivery times are shown on the product listings. Please review the product delivery time to ensure it meets your needs.
Do direct import products come with a warranty?
Of course! All direct import products are covered by the Customer Charter and come with guarantees that cannot be excluded under the Consumer Guarantees Act. You may also choose to purchase 3 Year Extended Care including Mishap Protection to protect your devices against accidental damage from drops and spills. If you are interested please see our Extended Care Information here.
Will I have to pay additional GST?
The vast majority of our products incur no additional costs for duties or taxes - the price on the website is the final price. In the rare instance additional duties are required, you will be notified at checkout.