Tracking your Order Status
You can track your order status on the "My Orders" page of My Account for registered customers or via the URL link included in the email order confirmation notice.
If you require further assistance you should call our Customer Service team on 0800 373 347.
What do the order statuses mean?
|Order being processed||Your order is being processed.|
|Order partially shipped||At least one item within your order has been dispatched for delivery where multiple items have been ordered.|
|Shipped||All items within your order have been dispatched for delivery.|
|Order completed||Your order has been completed.|
|Partially delivered||At least one item within your order has been delivered where multiple items have been ordered.|
|Delivered||All items within your order have been delivered.|
|Cancelled||Your order has been cancelled.|
|Returned||An item(s) has been returned.|