Benefits of the Dick Smith Extended Warranty
- Sub $400 Product Replacement: If the product costs less than $400 and suffers an electrical or mechanical fault covered by the Dick Smith Extended Warranty within the extended warranty period, we will simply replace it with a new one or give you a gift card.
- Repair/Replace: If the product costs over $400 and it suffers an electrical or mechanical fault covered by the Dick Smith Extended Warranty within the extended warranty period, it will be repaired. If it is uneconomical to repair, then we will look at an equivalent replacement. You are covered for repairs to the value of your purchase price over the life of the extended warranty.
- No Lemon Guarantee: If your item has been repaired three times and it fails for a fourth time, we'll replace it with an equivalent product or a gift card.
- Fair Wear and Tear: Even if the covered item has suffered from fair wear and tear, we will still repair it, replace it or provide you with a gift card.
How to purchase an extended warranty
Select Your Product
Choose the product you wish to purchase.
Choose E.W. Option
At the checkout, select the applicable warranty period that you wish to purchase.
Choose the extended warranty period from the drop down menu on the product page.
You Are Covered
Sit back & relax, we've got you covered.
Keep your receipt as proof of purchase and warranty.
How to make a claim
If your product suffers a warrantable fault during the extended warranty period, you can make a claim through one of the following ways:
Lodge a claim online at dse.twgau.com.au
Call the claims hotline
on 0800 023 516
Send an email to email@example.com
Remember the Dick Smith Extended Warranty is offered in addition to your statutory rights.
Terms and Conditions apply.