Frequently Asked Questions

Send us an Email

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Online Customer Service Team:
0800 373 347 – select option 1
(8:30am - 7pm Monday to Friday, 12pm - 4pm Saturday and Sunday NZT)

Store Customer Service Feedback:
Customer Liaison: +64 (9) 279 1347
(11am - 6pm NZT Monday to Friday)
feedback@dicksmith.co.nz

Commercial Business and Trade Sales:
0800 373 347 – select option 2
(9am - 5pm Monday to Friday NZT)

Help with Dick Smith Branded Products:
0800 373 347 – select option 3
(9am - 5pm Monday to Friday NZT)

Product Repairs:
0800 373 347 – select option 4
(9am - 5pm Monday to Friday NZT)

Product Spare Parts:
0800 373 347 – select option 5
(9am - 5pm Monday to Friday NZT)

Accounts Receivable:
0800 373 347 – select option 6
(9am - 5pm Monday to Friday NZT)

Accounts Payable:
0800 373 347 – select option 7
(9am - 5pm Monday to Friday NZT)

Dick Smith Support Office:
+64 (9) 279 1300 (9am - 5pm Monday to Friday NZT)

Products installations and setup:
Clever Dick - 0800 474 123 or email feedback@qk.com.au

Dick Smith
Private Bag 94005
Manukau, Auckland 2241
New Zealand

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